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STORE POLICIES

Stated below are the itemized policies of TryingTwenties.com. Please read them carefully as they will be strictly enforced. Should you choose to return your order for any reason, including defective, it will be assumed you have read and understand the policies stated here. At this time we are only able to issue Exchanges and Store Credits...NO REFUNDS ARE AVAILABLE. Our policies are subject to change at any time as we deem necessary.

The Return and Exchange Policy described below applies to online and in person purchases made through www.tryingtwenties.com and at any show where the boutique is selling.

PLEASE NOTE THESE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR AN EXCHANGE OR STORE CREDIT:
All sales of Gift cards, e-gift certificates, earrings, necklaces, bracelets and wallets and ANY item purchased with a 50% discount code or higher (Deemed as Sale), are final. FINAL SALE items cannot be returned for exchange, store credit, or refunds.

**Returns are accepted within 14 days from the order date. If any item, OTHER THAN FINAL SALE merchandise, purchased at www.TRYINGTWENTIES.com fails to meet your expectations, it may be returned by mail to the address below for an exchange or store credit ONLY.

ONLINE PURCHASES:
1. YOU MUST NOTIFY US BEFORE RETURNING. Your package will include an order invoice and your merchandise. Email Customerservice@tryingtwenties.com and notify us of the reason for return. We will send you a Return Form to fill out via email. Complete the Return Form by checking the return reason code and return quantity. Please indicate the items you are returning by placing a check mark in the Return box.
**If you want an exchange, please check the box and note which item you would like to receive on the document. If you would like a store credit, please check the box for that option. Retain your original order invoice for your records.
2. Pack and seal your return merchandise securely (in the original package if possible) and include the completed Return Form. The item must be returned to us 7 days from you receiving the Return Form from TryingTwenties.com via email.
3. Please note that you will need to pay to ship the items back to us at your expense. Shipping and handling charges are NOT refundable.
4. Mail the package to:
TryingTwenties.com
Attn.: Online Returns
PO Drawer 818
Prairie View, TX 77446
5. Please allow 2 weeks from the return shipped date for your exchange to be processed/mailed to you or store credit to be emailed to you.
6. Please note that if you choose an exchange, the new product must be of equal or lesser value and you will be responsible for shipping of the new item to you. If the new item is less than the original purchase price and there is monies left over, you will be issued a store credit.

DEFECTIVE ITEMS:
Any defective item(s) may be exchanged or returned for a store credit. Please note that all defective item(s) are subject to inspection and are only accepted 14 days from the date the order was placed. No Exceptions.

1. Items not deemed FINAL SALE may be returned to TryingTwenties.com for an exchange or store credit towards your next purchase by mail.

-To ensure proper processing, please notify us at customerservice@tryingtwenties.com. If defective, describe the defect and if you would like a replacement, please indicate exchange in the email. Upon inspection, if item is deemed defective by our staff, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a store credit to you for the amount of what you paid originally.
-We must receive the defective item within 7 days from the time of email notification at our address:
TryingTwenties.com
PO Drawer 818
Prairie View, TX 77446
*If we have not received the item within the 7 days, we will NOT process your exchange or store credit.
-You must mail the item back to us and obtain a tracking number and notify us of the tracking number. Upon receiving and inspecting the defective item at TryingTwenties.com, and we deem the item defective, we will issue a store credit for your original purchase price + original shipping cost + your return shipping cost.

*No matter how you choose to return the defective item to TryingTwenties.com, we will only refund the equivalent amount of USPS Flat rate shipping of $5.00 for each defective item returned. The credit for your return shipping will not exceed what you originally paid in shipping.

SHIPPING:

We will ship your order within 2 business days of you placing your order. We ship USPS and will also send notification to you once your item has shipped, along with any tracking numbers, if applicable. You should receive your order within 2-3 business days. If you would like faster shipping, please notify us before processing your order. We will send you any necessary shipping costs for you to pay before you purchase.
Last Updated: 24 Nov 2013 15:49:06 PST home  |  about  |  terms  |  contact
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